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Frequently Asked Questions

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What is Exprto?

Exprto is India's first and the only platform which allows Students who are currently preparing for competitive exams like IIT – JEE and NEET – UG interact directly on call with the recent years toppers. The aspirants can ask all of their questions about right preparation strategy, board exams, paper attempt approach, reference books and study material, coaching, exam stress handling, etc. directly from the toppers.

What services do Exprto provide to IIT-JEE and NEET aspirants?

Exprto provides a platform where students can find a ranker of their choice and can have a direct conversation with them on call. The date and time of the call can be selected by the student from the list of available booking slots for each topper listed on the platform.

Who are the users of Exprto?

Exprto’s services are currently open for the users who are preparing for any of the undergraduate Engineering examinations like JEE Main, JEE Advance, BITSAT, VITEEE,NEET-UG etc. Other than this, any student who wants to interact with the previous year IIT-JEE toppers can also avail the services.

How can a student sign-up on Exprto?

You can click on the sign-up button given at the top right of the website and fill in the basic details mentioned in the sign up form. Once you verify the phone number, you will be registered as a user on the platform and you can book your call with any of the available toppers.

How can I call a Ranker of IIT-JEE or NEET on Exprto?

If you are a new user, you will need to sign up first by clicking on the Sign Up button provided at the top right of the website Home Page. Already registered users can directly login using their phone number and password. Once you have logged in successfully, you can book a call with a ranker of your choice by clicking on the phone icon given below the profile photo of the ranker on the home page. Alternatively, you can also find the booking button within the profile page for each topper. Once you click on this button you will find a pop-up where you will be able to see the available time-slots for the topper. You can choose any number of slots and confirm the booking after making the required payment./n Once the payment is successful, you will receive the booking confirmation message on your registered phone number as well as on your email id(if you have provided it). You may also view the booking within your profile page available under the “My Profile” section available within the dropdown on the top right. You will receive the call from the topper on the booking date and time.

What is the use of Profile of Rankers on Exprto?

The Ranker Profile helps you find out the most suitable JEE/NEET Ranker for you. The profile mentions details like languages spoken by the ranker, AIR, their JEE/NEET scores, Strong & Weak subjects during preparation, etc. This can be used by the student to identify the rankers with whom they relate the most and can have a free and frank discussion about their problems, strategy, improvements, etc. Exprto recommends users to go through the complete profile of any ranker and choose them on the basis of relevance and not just on the basis of AIR.

Are you associated with any coaching institute?

No. Exprto is not associated with any of the coaching institutes. We also do not have any partners or branches anywhere else other than Gurgaon(India).

Do you provide any coaching, test series or study material?

No, we do not sell any study material, course or test-series. Exprto only facilitates direct interaction between students and the Rankers. We only charge a processing fee for booking an interaction time-slot with the topper.

I am not able to book my preferred slots for calling a Ranker?

This may happen for a variety of reasons such as poor internet connectivity, transaction failure at the bank, unavailability of slots, etc. For all such issues, please write to us at info@exprto.com stating the exact nature of your issue and our team will contact you within 24 hours to resolve any problems you may have.

How long can I talk with the Ranker?

The standard booking slot is for 30 minutes duration. You may book any number of slots as long as they are available. Extension to any call may be allowed depending upon the availability of the topper as well as based on the request by the user.

What is the charge to book a call with a Ranker?

The booking charge is INR 499.00 (Indian Rupees Five Hundred) for 30-minute call.

How do I have to pay for booking a call with the desired Ranker?

You can pay using multiple online payment options like Debit/Credit Cards, Net Banking from our secure payment gateway(Powered by PayuMoney).

What If my call gets disconnected in between?

In such a case, our team will connect your call again with the topper immediately and you can continue your interaction.

What If I want to talk to the same Ranker second time?

If you want to call the same topper again, you can follow the steps mentioned earlier and book a call with the same topper at a suitable slot of your choice.

How can a student sign-up on Exprto?

You can click on the sign-up button given at the top right of the website and fill in the basic details mentioned in the sign up form. Once you verify the phone number, you will be registered as a user on the platform and you can book your call with any of the available toppers.

Can my initial details be changed after my account is set up?

In such cases where you need to change your details like Phone number, email, name, etc. you may write to us at info@exprto.com and our team will be happy to assist you further.

What is the use of additional information Exprto asks after entering the initial details during sign up?

The additional details like current location, preferred interaction language, etc. asked after sign up or booking a call helps the topper in understanding your problems better and make the interaction pin-pointed and solution oriented. The questions asked are optional and the user may choose to skip them. The details entered by the users are kept confidential and will not have any bearing on their booking status.

Refund policy of Exprto?

If you face any issues/problems with the service and would like a refund please write to us at info@exprto.com and our team will assist you further.

What happens if I don’t find the person I want to talk to on the platform?

We are in the process of bringing on board more toppers. Yet, if you don’t find a ranker of your choice, please write to us at info@exprto.com mentioning the topper’s full name, Year of clearing the exam and All India Rank. We will inform you as soon as we on-board the topper on the platform.

What type of questions can I ask to the Ranker?

You may ask any type of questions related to your preparation, doubts about books, reference material, motivation, life at campuses, board exams, etc. Please do not ask for personal contact details from any of the toppers since that may attract suspension from the platform. Also, please do not use foul language and be courteous while talking with the ranker.

How do I know that I am talking to the same person shown on the platform?

Exprto follows a strict 3-step verification process to identify an on-board the Rankers. Each of the Rankers available for personal guidance on Exprto submit their JEE Advance or NEET scores, along with their current college id-card as well as government verification proofs before becoming an Expert on the platform. In addition to this, each topper signs a legal agreement to ensure trust and identity compliance.

What if I am not satisfied after conversation with my desired Ranker?

At Exprto, it is our number one priority to ensure that the interaction helps you get more clarity about preparation as well as in helping you find ways to maximize your performance in the examination. In case you do not find the call experience satisfying enough, provide us your feedback at info@exprto.com and our team will get in touch with you to provide a quick resolution to your concerns.

Do you have rankers from other exams?

Currently we have rankers only for IIT-JEE, NEET-UG and other Engineering Exams. The toppers from other exams like SSC, CLAT, etc. will be available after some time. In case you are looking for interaction with the toppers from these exams, please write to us at info@exprto.com mentioning your name, email and phone number and we will keep you posted about upcoming services.

What if I don’t receive the call?

This may happen due to problems in phone network or any other unforeseen issues. In such cases, our team will inform you about the delay and will schedule your call at another time slot based on your choice. If you do not receive a call within 24 hours of your booked slot, please write to us at info@exprto.com and we will resolve the issue as soon as possible.

What will happen if I don’t have a good network and the call couldn’t take place?

In such cases, our team will inform you about the delay and will schedule your call at another time slot based on your choice. If you do not receive a call within 24 hours of your booked slot, please write to us at info@exprto.com and we will resolve the issue as soon as possible.

Can I call the expert directly?

The users are strictly advised not to contact the toppers directly. In case of any violation, the user may be barred from using Exprto’s services in future.

Can I talk to the experts on video call?

Currently, the slot booking is only for phone-based audio calls. We will keep you updated about the availability of services from other modes of interaction(Video, chat, etc.) as and when they go live.

What are the accepted payment modes?

You can pay using multiple online payment options like Debit/Credit Cards, Net Banking from our secure payment gateway(Powered by PayuMoney).

Is it safe to register on Exprto?

Yes. Exprto uses state-of-the-art security measures. Your personal information is anonymized, encrypted, and securely stored. Moreover, your contact details such as phone number, email, etc. are never shared with anyone and the passwords are stored using 128-bit encryption. Also, we use PayUMoney’s payment gateway services for all transactions which is a PCI-DSS compliant and one of the safest online payment service.

Which regions in India do you cater?

Exprto is open for users across all regions in India.

What is the mentorship program and how does Exprto works in it ?

In Exprto, we provide the personal guidance to all the aspirants whose dream is to go one of the top institutes of India Like IIT Delhi, AIIMS Delhi etc. So we have the pool of mentors community more than 1000+ and these mentors set the roadmap for all the students by providing them personal guidance, attention, confidence, positivity to the students, problem solving skills etc. Basically in our mentorship program we motivate and provide the right guidance for their path. We are not here to teach, we are here to tell the students that how to go ahead of your path.

What are the benefits a mentor will get if they join EXPRTO?

If any mentor joins our Exprto platform they will be getting monetary and non-monetary benefits. Apart from these benefits the mentor will also get Letter of Recommendation from the Exprto which will help the mentors in their placements cell. Not only that being the mentor can you change future of the many students.

Does this experience will count in their Colleges?

Yes this experience will count in their colleges in the terms of the Internship Program. The best part is of this internship you can give the time also after your college hours i.e. from 6pm to 11pm.

Do the mentors are getting any type of certificate or LOR?

Yes, we are providing the Internship Completion Letter and also to the Letter of Recommendation to all our mentors.

Any chance of PPO from the EXPRTO?

Yes, there are the chances of the PPO also from our organization. It totally depends on your work. We are the growing company and opportunities can visit to your door at anytime.

What are the monetary benefits they will get if they join EXPRTO?

In terms of monetary benefits a mentor can easily earn average amount from 5k-10k.

What are the non-Monetary benefits?

Some of the Non- Monetary Benefits are-

  • Development in the People Management Skills(PMS)
  • Development in convincing skills
  • Development in Leadership skills
  • Enhanced Counseling skills
  • Pre- placement opportunity with Exprto
  • Can be taken as an Internship Opportunity
  • Development in the student psychology skills
  • Development in creativity skills
Why should the mentor join our platform?

Being as the mentor there is the additional benefits of the Monetary and Non- Monetary which is already explained above in details. Not only that there is the chance of Placements also.

What are the important Mentorship Features will be covered by the mentors?

Some of the important mentorship features that will be cover are-

  • Paper attempting techniques
  • Topper Notes
  • Doubt clearing sessions
  • Continuous improvement in the studies
  • Progress Tracking Report
  • Importance of Interlinking chapters
  • Quick Syllabus completion
  • Building competitive mind
  • Backlog Coverage
  • Memory Retention
  • Confidence management
How the skills of the mentors will improve if they join EXPRTO?

If any mentors joins our platform than they will be getting the chance of an interaction with the students. That will enhance these skills-

  • Public Speaking Skills
  • Inter-personal skills
  • Self- Confidence Boosts up
  • Development in Convincing Skills
  • Development in Leadership skills
  • Enhanced Counseling skills
What is the difference in the EXPRTO mentor and to the non- EXPRTO mentor?

In Exprto we believe in the life changing of our students as well as the mentor. So the mentors which are associated with us will always have a feel good factor because they will provide mentorship to all the students and also these mentors will have additional benefits of monetary and non-monetary.

Who can join as the mentor in the EXPRTO platform?

Any students who are studying in any of the IIT, NEET, IIIT, AIIMS, Govt. Colleges of medical and engineering can apply as the mentor in the Exprto platform.

Does any minimum qualifications, ranks, colleges etc are required to become the EXPRTO mentor?

Not such as any required. It’s just that the mentor should clear the IIT and NEET examination irrespective of its colleges, ranks etc.

What is the goal of this mentorship program in the terms of the Mentor?

The goal of this mentorship program is to create the new revolution in the market not only mentoring the students of IIT and NEET but soon we will be mentoring in the different fields also like CAT, IAS, PCS, SSC etc.

What are the future plans for the Mentors?

Apart from Monetary and Non- Monetary Benefits a mentor can secure the future also in the Exprto. Also we have a big plan for all of our mentors’ community which will always make our mentors feel special.

What is the process of becoming the mentor in our platform?

The simple process of becoming the mentor in our platform is to share your CV to the following mail id- info@exprto.com/mentorhr@exprto.com Once your resume is shortlisted you will receive the call from our team.

How many rounds are there in the interview?

Generally there are three rounds-

    1- Basic Introduction Round

    2- Manager’s Round

    3- Final Round

Any additional advantages apart from monetary or non- monetary if mentors join our platform??

Yes there is the Pre- Placement Opportunity is also available for the mentors.

Being as the mentor, our tips and techniques will really help the students?

Yes, being as the mentor your tips and guidance will truthfully help the students as you have passed the same examination. So you can understand the better psychology of the students.

Do we offering this mentorship only to the paid students?

No we are not offering this mentorship only to the paid students. If any students are unable to pay their fees and still want to continue in our platform so still we offer our mentorship program to our students.

Does every sessions payments are count ?

Yes, being as the mentor you will receive the amount for the every session either that student is paid or not.

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